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Through their experience with LACES, LiteracyPro realized a major problem in social services was the disconnection between agencies. Today - agencies, schools, workforce development, and community social services all operate with an independent IT system creating silos of information. None of the systems were built to share information with other agencies or service providers; there is no way of knowing if someone who is working with one agency might be helped by services provided at another agency. LiteracyPro realized they could change that by turning the silos into a network that was much more integrated and effective and the result was CommunityPro.
CommunityPro features start with a universal intake form that is completed by the individual and contains all the data required for service agencies targeted by the individual/ case worker.
It's really taking the Kaiser integrated health model and applying it for the first time to social and educational agencies in the community
CommunityPro has just been launched but already they are contracted to serve 125 agencies with approximately 150,000 job seekers and LiteracyPro expects that number to explode. The marketplace is heating up and in California alone; they anticipate serving a minimum of 330,000 people. Products are sold to education and social service agencies with an initial fee to connect their database to CommunityPro’s database. Then fees shift to a very low cost per student/per month subscription based model for the cloud based service. In the future, LiteracyPro anticipates being able to provide data analysis that will answer questions and maximizes social service providers’ abilities to help individuals become self-sufficient. Per Neil, “It's really taking the Kaiser integrated health model and applying it for the first time to social and educational agencies in the community.”